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Gymshark customer service reviews


Visit this website I reached out and they were so quick to help me they let me keep my leggings and shipped the ones I really wanted . All rights reserved. They replied quickly and I am really happy with the prompt response. Love the quality of the clothes and amazing for working out!!! So unless you know exactly what you are ordering fits think carefully about whether you are prepared for the hassle of returning your items.



I placed an online order and got confused about how to send it to the person I wanted. They have an exceptional customer’s service team. Great customer service. Gymshark does not have a call centre and we're not set up to handle high volumes of phone calls.

It was my first experience with gymshark, hopeful of coming back in the future. Gymshark has an amazing customer service. Unfortunately on this occasion I guessed badly. © 2020 Trustpilot A/S. 5 stars for gymshark products and service .

Even thought it says nothing on the website about customs duty - I know I checked very carefully. Poor customer service and product.

It cost me 55$ for courier (post-offices closed due to covid) and customs duty to return 2 t-shirts and a pair of shorts. Gymshark is amazing. Their support line was polite but unsupportive and basically said "sorry can't help, your returns your costs". Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out, quickly and efficiently.

I placed an order and everything I received was wrong. I email customer service with a photo and have just been ignored. I picked the refund and they were more than helpful. My leggings had ripped sadly and Sadie helped me very quickly and made sure I was a satisfied customer! I won’t wear anything else to the gym. The best gym clothing ever! A special eco friendly line (e.g. Thank you!

Definitely worth spending a bit extra for this ! Great customer service through Facebook! Gymshark customer service is the best out there. Would love to see a petite range in the future!

Unfortunately the leggings were out of stock so I couldn’t get a replacement however gymshark were amazing and gave me a gift card for the value of the leggings. £40 and they lasted 4 months.

Gymshark has a consumer rating of 4 stars from 4 reviews indicating that most consumers are generally satisfied with their purchases.
Ordered some shorts. I was first time Gymshark purchaser and not sure about sizing so I consulted their size charts and then made my best guess. Absolutely the best company I have dealt with and I would absolutely recommend and order again.

Clothing is so comfortable, I wont wear anything else

My first time try gym shark workout pant and shirt , I love the quality comfortable and I recently reorder few more work out pants and shirt! My sports bra started fraying and their response was excellent, either exchange the item like normal but there were no more in stock so they gave me a gift card for the item and shipping. I bought a pair of leggings a few months back and unfortunately the stitching came apart (not sure why as it’s not happened with my other leggings!) Keep up the great work!! Really happy with the service and can’t wait to buy more products as it’s the most comfortable gymwear I’ve ever had! Well done Gymshark

Thanks Gymshark❤️Love your activewear even more now Jack C was very kind and quickly resolved my problem, replacing a faulty pair of leggings. Only the latest review will count in the company's TrustScore The most common issues with Gymshark are around customer service, which is not as good as expected by some customers.

I love gymshark, the leggings are the most comfortable and flattering I’ve ever tried.
If you need to make returns this is at your own cost (and make allowances for customs duty on the returned goods).

Just super impressed and happy. Only the latest review will count in the company's TrustScore My personal experience is They are excellent customer service! I love Gymshark and will continue to order from here

Gymshark very generously sent me what was missing right away and the customer service team was a joy to deal with.

Within less than 24 hours, a new pair of the energy seamless leggings were on their way to me - so fast! Will be buying again.

I have never had such an awesome customer service experience. Only 4 stars as sadly very little obvious consideration for the environment. I'm in love with them!

High quality, perfect fit and compressive in all the right places - they make me feel good about my body in the gym.

I had received my order with a total of 3 things missing and after a couple emails, gymshark was quick to help and resolve my problem!

Super fast response and very helpful customer service, amazing brand ! Lets not forget this is all in the middle of this crazy pandemic!!! The whole point was to use the gift card for the replacement leggings. To keep it as short as possible. The styles and colors go from the gym to the streets easily. Their leggings are extremely comfortable & durable. Amazing quality, flattering fits and really quick to solve any issues in a friendly way. I can't praise this company enough. For some reason, my order got lost. Laura and Josh was very accommodating and helpful about my concern. Only the latest review will count in the company's TrustScore Share. I have ordered from them 3 times and so far so good, they are the best! Love the products I purchased. When it comes to refunds, lost packages, or simply tracking your orders they continue to do their best at solving the issues! I had a pair of leggings that started to have an issue with the stitches on the seams.

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Gymshark customer service reviews