gpm investments complaint

GPM Investments serves customers in the United States. It is my understanding that the young lady is still employed there which gives rise to the belief that [redacted] must condone this type of racial stereotyping.Desired Settlement: The company handled this situation very badly. After speaking with the district manager and corporate offices, I feel as if what happened that night should NOT be a representation of the company as a whole and therefore her employment should be terminated immediately. Why is there a hold? Per the NACS Online article explanation, the customer should see this "hold" vanish, if it hasn't already. 2.) Business **Item Details:Product CodeDescriptionQuantityPriceTotal Amount1REGULAR 9.119$[redacted]Due to a recent upgrade to our point of sale system it appears that the rollback feature was not working at that location and that problem was subsequently reported to our maintenance department for resolution. review of the video and discussion with [redacted], it appears that [redacted] did start In the case of fueling stations that have card readers at the pump that are used by customers for debit transactions, a "hold" amount is placed against the customer's bank account. They play favorites and let employees that steal from the company fly under the radar because they know one another. Welcome to the Careers Center for GPM Investments LLC. disrespecting her, which made her feel uncomfortable. To: Revdex.com and Ms. [redacted]: The complaint below was referred to me. After consulting with our VP of Facilities & Construction, whose department handles all fueling pumps in the stores, for a response, the preauthorization process was initiated as soon as the customer swiped the card inside the card reader. the associate ***, it is apparent from reviewing the video there was an I contacted the store and tried to speak to manager. It has a great explanation of how "holds" work when a customer uses their debit card in an environment where a preauthorization is needed (pay at the pump). I paid at pump. reviewing the matter with both *** and the District Based on our I have enclosed an article that was published on NACS Online (National Association of Convenience Stores). GPM Investments: Search Employees by Different Criteria (email, name, etc.) with “broh” and that she did eventually refuse the saleHowever, ** *** Business She says, "this is my girlfriend, so I don't do that stuff". If you When a customer uses their card at the pump, there is no way of knowing how much fuel the customer intends to purchase as the pump it essentially turned on and requires the customer to stop at their desired amount. If this has not been resolved in the customer's bank account, we will absolutely make this right for Ms. Simmons. Unfortunately, we do not have control over how long a customer's bank will keep the hold in place. She then took out her cell phone (still at the counter, supposed to be ringing me up for my purchase, other patrons have begun walking in by this point) and showed me a picture of a young, black woman. Please browse all of our available job and career opportunities. Man Investments (Hong Kong) Limited Suite 2206, Man Yee Building 68 Des Voeux Road Central Hong Kong SAR. have additional questions, I can be reached at *** *** *** x*** or She stood on the sales floor in plain view of the customers in line and was having a conversation with someone who was holding some sort of calculator and appeared to be counting the stores inventory. History. to provide the District Manager’s name. Description: Convenience Stores, Convenience Stores (NAICS: 445120), Address: 8565 Magellan Pkwy Ste 400, Richmond, Virginia, United States, 23227. We did Review: I went into the valero gas station and asked to put $20 into pump #4. Because she used a gas [redacted]® card, she should have received a... 2.) There are two issues in regards to this complaint I will address: 1.) This practice is designed to cover the cost of a fill-up. with “broh” and that she did eventually refuse the sale. When will the cards be mailed? the sales process but eventually removed the items from the counter.3)[redacted] reasoning for eventually stopping the sale was that It was at that point that [redacted] took my items off of the counter and refused me service. District Manager’s name but stated that he needed to be contacted through the disrespecting her, which made her feel uncomfortableUpon review of *** It offers food products, such as fried chicken, cheese and potato wedges, and desserts; deli products; bakery products, such as salads, paninis, sandwiches, and others; alcohol and tobacco products; beverages, including . to provide the District Manager’s nameThe manager did not provide the have a documented discussion with [redacted], reviewing both proper greetings for uncomfortable with the interaction and not due to racismAt this time, we do denied the saleHowever, we believe the sale was denied because *** *** felt Response: SUB-INDUSTRY. complaint implies that there was an immediate denial of the saleBased on our When I discovered that she had not turned the pump on, I returned to see why. She said she is not too sure of the circumstances behind what happened the day in question but will provide the customer a $[redacted] gift card. The store was very busy, had one cashier and the manager on duty. legal, were not warranted or within our policies, and she should not have While I am a very dedicated customer of your business, the services received upon my most recently to store number 5109, I've encountered the most rude, hostile and disgraceful servicesWhich left a bad gesture towards your establishmentCustomer Service representative Sarah, insisted she was unable to refill condiments requested (Nacho Cheese)In addition, stated "like I said before I can't sell you lottery after twelve o' clock" in reference to me kindly asking for any new lottery tickets availableHer tone and gestures were very rude and disrespectfulBeing a valued customer, I have faith this issue will be addressedWarms regards, ***, Concerning *** complaint case number ***, our review When a customer uses their card at the pump, there is no way of knowing how much fuel the customer intends to purchase as the pump it essentially turned on and requires the customer to stop at their desired amount. The company offers food products, such as fried chicken, cheese and potato wedges, desserts, bakery products such as salads, paninis and sandwiches, alcohol and tobacco products, beverages including coffee, fountain, packed beverages and personal care products. that we had the ability to address his matter within our guidelines. complaint implies that there was an immediate denial of the sale. Manager they both agree with [redacted] statement that [redacted] did address [redacted] In the case of fueling stations that have card readers at the pump that are used by customers for debit transactions, a "hold" amount is placed against the customer's bank account. However, [redacted] Concerning [redacted] complaint case number [redacted], our review If I had of known they were going to do this I never would have stopped there to get gasI would have bought it cheaper at the next gas stationI just wonder how many other people they are ripping off by doing the same thing to them, This company is very slow to resolve clear cut issuesI prepaid for gas at a *** *** ***) which is owned by GPM InvestmentsThe cashier placed the prepaid amount on the wrong pumpI only found out it was the wrong pump when I went to pump my gas and the pump was not onWhen I went back into the store to have her correct the issue, someone pulled up to the other pump, pumped the gas and drove offI said, are you going to call the policeThey didn't pay for the gasThey didn't put in a Pin number or Zip code to start the pumpThey stole the gasHer reply was, I'll call my manager to see how she wants to handle this issueLater on, she said her manager would look at the cameras and get the license plate and go from thereOk...I need gas now and I have already paidI'm sorry, you'll have to pay for it again, my manager will take care of it tomorrow (Sunday)I paid again expecting that that the manager would clear up the issue It is Tuesday and the Manger said there are, [A default letter is provided here which indicates your acceptance of the business's offer. Consumer Staples. extended discussion between them at the register.2) Upon reviewing the matter with both [redacted] and the District If I only get $10 in gas how can they debit $100 when that may very well be all the money I have in account. Tel: +852 2230 7231. To: Revdex.com and Ms. [redacted]: The complaint below was referred to me. Furthermore, no funds are deposited in our account as a result of the hold. We only receive the funds actually spent to purchase fuel at the pump- in this case $0.00 because the purchase was made inside. FOUNDED. Our office phone number is: [redacted]. Of all the years we have been in business and "holds" have been a common practice, I've personally never seen a situation where this wasn't resolved in the customer's bank account within a few days if not sooner. with “broh” and that she did eventually refuse the sale. They make pregnant women work alone AT NIGHT with no breaks because only one person works per shift. the sales process but eventually removed the items from the counter.3)[redacted] reasoning for eventually stopping the sale was that have additional questions, I can be reached at [redacted] or uncomfortable with the interaction and not due to racism. I filled up and I left to go to Petersburg. Reviews → GPM Investments GPM Investments Reviews (28) Add a review. Why did she have a hold after she cancelled the transaction? We apologize for the errors and appreciate that it was brought to our attention. Unfortunately, as soon as the card was swiped, the preauthorization began. Docket for GPM Investments, LLC, 1:18-cv-00796 — Brought to you by the RECAP Initiative and Free Law Project, a non-profit dedicated to creating high quality open legal information. She told me that I could call back shortly and I did. If for some reason the customer's bank has not resolved this issue by now, she can make direct contact with us for a resolutionOur office phone number is: *** ***She can ask to speak with me, *** ***, Training & Development Manager, I have three issues with this store: (1) The extremely rude, disrespectful, arrogant, and ignorant employee named Priscilla This person never has a nice thing to say to anyone She has been very confrontational with me and got in to a verbal altercation with my girlfriend on a separate occasion It is my understanding that numerous customers have complained to the Asst Mgr, but to no avail With all of the people in this country looking for a job, the LAST place this person needs to be is in the company of others, especially in a situation where she is the FACE of a company (2) I frequently use the *** app to save money on my cigarette purchases During the month of March I noticed an issue where on separate occasions, the discount "appeared" to be applied to my purchase, but upon further review, I was actually charged the ACTUAL charge under a smaller total below the much bolder total, marked "Debit" Last week I brought this to the attention of the Asst Mgr fearing th, I entered this establishment one evening and selected my items for purchaseI walked to the counter where I set my items down"***" the customer service representative, greeted me by saying: "whats up bruh?

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